Refund policy

At Glossora, your satisfaction is our priority. We want every customer to shop with confidence, knowing that we stand behind the quality of our products and service. If you are not completely satisfied with your purchase, we are here to help through our straightforward 30-day return and refund policy.

1. Return Eligibility

We offer free returns within 30 days of the delivery date.

To qualify for a return:

  • The item must be unused or only briefly inspected.
  • The product should be returned in its original packaging whenever possible.
  • Accessories, adhesive tabs, instruction cards, and included items should be returned together.
  • Proof of purchase or your order confirmation is required.

2. Non-Returnable Items

For hygiene and safety reasons, we may not accept returns for:

  • Products showing clear signs of extended use.
  • Items intentionally damaged after delivery.
  • Products returned without essential components.
  • Gift cards or promotional items where applicable.

3. Damaged, Incorrect, or Defective Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos showing the product and packaging.

Once verified, we will provide a replacement or full refund at no additional cost.

4. Return Process

To start a return:

  1. Contact our support team.
  2. Provide your order number.
  3. Wait for return instructions.
  4. Send the item following the provided instructions.
  5. Once received and inspected, your refund will be processed.

5. Refunds

Approved refunds are issued to the original payment method.

Depending on your payment provider, refunds usually appear within 5–10 business days after processing.

Shipping fees (if any) may only be deducted when required by applicable law or in situations involving misuse of the policy.

6. Order Cancellation

Orders may be cancelled before shipment.

If your order has already been processed or shipped, it cannot be cancelled but may still qualify under our return policy after delivery.

7. Exchanges

We currently offer replacements for damaged, defective, or incorrectly shipped items.

If you wish to receive another style or design, we recommend placing a new order after your refund has been completed.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your payment provider.
  • Contact your credit card company.

If the issue continues, please contact us.

9. Contact

Glossora

Website: Glossora.shop

Email: support@Glossora.shop

Phone: +1 (418) 688-9885

Address: 1208 Clearwater Valley Rd, Clearwater, BC V0E 1N1, Canada